Privacy Policy - NoShowSolutions

1. Introduction

NoShowSolutions ("we", "our", or "us") is committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and protect information when you use our automated appointment reminder and confirmation services.

2. Information We Collect

We may collect the following types of information:

Account Information: Name, email address, business name, and contact details provided during registration
Patient Data: Appointment details and phone numbers provided by your practice for the purpose of sending reminders
Usage Data: Information about how you interact with our service, including login times, features used, and message delivery status
Technical Data: IP address, browser type, device information, and cookies used to improve service performance

3. How We Use Your Information

We use collected information to:

Provide and operate our appointment reminder services
Send WhatsApp messages on behalf of your practice to patients
Improve and personalise our services
Communicate with you about your account, updates, and support requests
Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

WhatsApp Business API: To deliver appointment reminders and confirmations to patients
Payment Processors: To process subscription payments securely
Service Providers: Trusted third-party services that help us operate and improve our platform (e.g., hosting, analytics)
Legal Authorities: When required by law or to protect our legal rights

5. GDPR Compliance

If you are located in the United Kingdom or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request that we limit how we use your data
Right to Data Portability: Request a copy of your data in a portable format
Right to Object: Object to the processing of your personal data

To exercise any of these rights, please contact us at support@noshowsolutions.com.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: support@noshowsolutions.com