Refund Policy

Last Updated: March 2026

1. Overview

This Refund Policy outlines the terms and conditions under which NoShowSolutions ("we", "our", or "us") may issue refunds for our subscription-based automated appointment reminder services.

2. Free Trial

If you are participating in a free trial or pilot programme, no payment is required during the trial period and therefore no refund is applicable. Your access will simply end at the conclusion of the trial unless you choose to subscribe to a paid plan.

3. Subscription Cancellation

You may cancel your subscription at any time by contacting us at support@noshowsolutions.com. Upon cancellation:

  • Your service will remain active until the end of your current billing period
  • No further charges will be applied after the cancellation date
  • You will retain access to the service for the remainder of the paid period

4. Eligibility for Refunds

We may issue a refund under the following circumstances:

  • Duplicate Payment: If you were charged more than once for the same billing period
  • Service Unavailability: If the service was unavailable for an extended period due to issues on our end
  • Billing Error: If you were charged after a valid cancellation request was submitted

5. Non-Refundable Circumstances

Refunds will generally not be issued in the following cases:

  • Change of mind after the service has been actively used during the billing period
  • Failure to cancel before the next billing cycle
  • Dissatisfaction with results that are outside our control (e.g., patient response rates)
  • Account suspension due to violation of our Terms and Conditions

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your registered email address and business name
  • The reason for your refund request
  • Any relevant billing or payment details

Email us at: support@noshowsolutions.com

7. Refund Processing

Approved refunds will be processed within 14 business days and returned to the original payment method. The exact time for the refund to appear in your account may vary depending on your payment provider.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the service after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at: support@noshowsolutions.com